Terms & Conditions

• Boarding Point: Captain of Ports Jetty, D. Bandodkar Road, Patto Colony, Panaji – Goa
• Operating hours: Casino and feeder boats operate 24×7
• Food & Drinks:
  • Chaat: 7 PM–12 AM
  • Dinner in Aish‑O‑Rum: 8:30 PM–1 AM
  • Alcohol: 7 PM–12 AM (weekdays); until 12:30 AM (weekends); after-hours drinks only at gaming tables
  • High Tide live food: 7 PM–10:30 PM
• Poker packages: Entry fee refunded if ticket is registered and played for at least 4 hours
• Voucher usage: Check with staff for restrictions; ₹500 vouchers are non-transferable and non-refundable
• Feeder boats: Service may be delayed or cancelled due to weather or sea conditions
• Smoking:
  • Smoking permitted only in designated areas
• Health & behaviour:
  • Guests with illness symptoms may be asked to leave
  • Management may refuse service to intoxicated or disruptive guests and may charge for damages or cleanup; High Tide sundeck may close in bad weather
• Deck & scheduling: Management may close decks or areas for private events or weather; package rates can change without notice; admission is at management’s discretion
• Casino format: The floating casino is stationary and does not sail

Kids Room Terms

• Entry always allowed, subject to capacity
• If full, guests may wait, reschedule, or request a refund
• Rescheduling from weekday to weekend requires payment of the rate difference

Entry Policy

• 24×7 access to all areas: casino floors, decks, Kids Room, and feeder boats
• Age-specific access:
  • 21+ with valid photo ID is required for access to gaming floors
  • Children (0–14) may use the Kids Room or stay in supervised public areas; entry is first-come, first-served; areas may fill up
  • Teens (15–20) are permitted only in restaurants or lobby areas after restaurant hours; they cannot access the Kids Room or gaming floors
• Dress Code:
  • Men: Formal or smart casual attire is required; prohibited: shorts, sleeveless tops, joggers, flip‑flops, hats, and sunglasses
  • Women: Proper evening wear required; no flip‑flops, open foot wares or chappals
• Other rules:
  • Smoking restricted to designated areas
  • No photography or videography is allowed in the gaming floors or VIP areas. Recording is only allowed in designated public entertainment areas (like Aish-O-Rum, High Tide or sheesha lounges), only using a mobile phone or compact DSLR camera.
  • Management may refuse or remove guests who are intoxicated, disruptive, or ill
  • Decks and feeder boats may close due to weather, private events, or force majeure; guests have no claim in such cases
  • Guests are responsible for any damage or cleaning costs arising from their actions

Baggage Policy & Charges

• Allowed onboard: sling bags, purses, small handbags.
• Not permitted: backpacks, laptop bags, and larger luggage must be stored in lockers.
• Storage fees: ₹500 per small (cabin) bag; ₹1,000 per large bag.
• Electronics exempt: laptops, power banks, DSLR/GoPro, and handheld cameras may be carried without charge.

Privacy Policy

• Operated by Golden Globe Hotels Pvt Ltd (GGHPL) and affiliates

• Data Collected:
  • Name, contact details, government ID
  • Gaming activity, purchase history
  • Wi-Fi/device usage, location data
  • Media and feedback

• Usage:
  • For marketing communications (opt-out available)
  • Booking, identity verification
  • Analytics, and fraud prevention

• Sharing:
  • With contracted partners only; sensitive data is never used for marketing

• Security:
  • Industry-standard protections; breaches possible but immediately managed

• Minors:
  • No data knowingly collected from under-18s; individuals under 21 are restricted from gaming floors

• Updates:
  • Policy may change without notice; guests should review periodically

OTPC / Promotional Vouchers

• Issued in ₹500 denominations; non-transferable and non-refundable

• Valid only on non-commission, even-odds live games: Blackjack, Mini Baccarat, Casino War, even-bet Roulette, Live Sic Bo, Money Wheel

• Multiple vouchers may be combined but cannot be split or redeemed for cash

• Guests should confirm voucher rules with gaming staff before use

Refund & Cancellation Policy

• Non-refundable bookings except in cases of verified medical emergencies, subject to documentation and management approval

• One date change allowed, if requested at least 24 hours before the visit; guests must cover any rate difference. If the new date is cheaper, the difference is issued as promotional vouchers

• Weekday cancellations (Mon–Thu) incur a 25% cancellation fee of the total booking amount

• No refunds or changes are allowed for:
  • Requests made less than 24 hours before visit
  • Bookings on blackout dates or special-rate packages
  • No-shows
  • Use of OTPC/promotional vouchers
  • Deck or boat closures due to weather, private events, or force majeure

• Refund processing: All approved refunds are made via bank transfer to the original payment method within 10–15 working days

• Final authority: Management reserves full discretion on all refund or cancellation requests; policy terms may change without notice

Management Authority

• The management reserves the right to add, modify or delete any policies or charges at any time.

• All management decisions are final.